Design and Evaluation of Library and Information Programs and Services

246 Louis Shores Building Tallahassee, FL 32306-2100

Phone (850) 644.8119· • E-Mail mgross@ci.fsu.edu

MELISSA GROSS, Ph.D.

October 2007

EDUCATION

Ph.D., Library and Information Science, University of California, Los Angeles, 1998. Dissertation Title: The Imposed Query in the School Library Media Center: A Descriptive Study. Dissertation Committee: Virginia A. Walter, Chair; Marcia J. Bates; Mary N. Maack; and Michael Seltzer.

MLS, University of California, Los Angeles, 1994.

B.A., English Literature, University of California, Los Angeles, 1977.

CERTIFICATION

Certified County Mediator. Supreme Court of Florida, August 20, 2004 – August 20, 2006.

RESEARCH AND TEACHING AREAS

Information seeking behavior, especially the imposed query and shared information seeking; resources and services for children, young adults, and adults; research methods; the design and

evaluation of library programs and information services. Courses taught in both web-based and face-to-face environments and at the undergraduate, master’s, and doctoral levels.

ACADEMIC EXPERIENCE

2004 to current Associate Professor. Florida State University, College of Information.

1999 to 2004. Assistant Professor. Florida State University, School of Information Studies.

1998 to 1999. Lecturer. University of California, Los Angeles, Department of Library and

Information Science, Graduate School of Education and Information Studies.

1997 to 1999. Adjunct Faculty. California State University, San Jose, School of Library and

Information Science, Fullerton Campus Program.

TEACHING

Design and Evaluation of Library and Information Programs and Services Information-Seeking behavior Information and Society

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Melissa Gross, Ph.D.

Information Needs of Children

Information Needs of Young Adults

Information Programs and Services for Children

Outcome-Based Evaluation of Information Programs and Services Information Services Research Methods

PUBLICATIONS

Books

Dresang, Eliza T., Gross, Melissa R., and Holt, Leslie E. Dynamic Youth Services Through Outcome Based Planning and Evaluation. Chicago: American Library Association, 2006.

Gross, Melissa. Studying Children’s Questions: Information Seeking Behavior in School. Lanham, MD: Scarecrow Press, 2006.

Lankes, R. David, McClure, Charles R., Gross, Melissa, and Pomerantz, Jeffrey, Eds. Implementing Digital Reference Services: Setting Standards and Making It Real. NY: Neal-Schuman Publishers, 2003. Reprinted as:

Lankes, R. David, McClure, Charles R., Gross, Melissa, and Pomerantz, Jeffrey, Eds. Implementing Digital Reference Services: Setting Standards and Making It Real. London: Facet Publishing, 2003.

McClure, Charles R., Lankes, R. David, Gross, Melissa, and Choltco-Devlin, Beverly. Statistics,

Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. Syracuse, NY : Information Institute of Syracuse, School of Information Studies, Syracuse

University ; Tallahassee, FL : School of Information Studies, Information Use Management and Policy Institute, Florida State University, 2002. Reprinted as:

McClure, Charles R., Lankes, R. David, Gross, Melissa, and Choltco-Devlin, Beverly. Statistics,

Measures, and Quality Standards for Assessing Digital Reference Library Services: Guidelines and Procedures. Translated into Chinese by Lu Haiyan and Wang Lei. Beijing: Beijing Library Publishing House, forthcoming.

Walter, Virginia A., and Gross, Melissa. HIV/AIDS Information for Children: A Guide to Issues and Resources. NY: H. W. Wilson Company, 1996.

Book Chapters

Gross, Melissa, McClure, Charles R., and Lankes, R. David. “Costing Reference: Issues,

Approaches, and Directions for Research.” In Assessing Reference and User Services in a Digital Age, edited by Eric Novotny, Binghamton, NY: Haworth Press Inc., 2006. Published simultaneously in The Reference Librarian, 46 (2006): 173-186.

Gross, Melissa. “The Imposed Query.” In Theories of Information Behavior: A Researcher's Guide, edited by Karen E. Fisher, Sanda Erdelez, and Lynne (E. F). McKechnie. Medford, NJ: Information Today, Inc., 2005.

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Melissa Gross, Ph.D.

Gross, Melissa. “Children’s Information Seeking at School: Findings from a Qualitative Study.” In Youth Information Seeking: Theories, Models, and Approaches, edited by Mary K. Chelton and Colleen Cool. Lanham, MD: Scarecrow Press, Inc., 2004.

Gross, Melissa. “Why Children Come Back: The Tale of Peter Rabbit and Where the Wild Things Are.” In

Beatrix Potter's Peter Rabbit: A Children's Classic at 100. Children's Literature Association Centennial Studies 2, edited by Margaret Mackey. Lanham, MD: Scarecrow Press, Inc., 2002.

Dresang, Eliza T., and Gross, Melissa. “Evaluating Children’s Resources and Services in a

Networked Environment.” In Evaluating Networked Information Services: Techniques, Policy and Issues, edited by Charles R. McClure and John C. Bertot. Medford, NJ: Information Today, Inc., ASIST Monograph Series, 2001.

Gross, Melissa. \"Imposed and Self-Generated Queries in the Elementary School Environment.\" In Educational Media and Technology Yearbook 2000, edited by Robert Maribe Branch and Mary Ann Fitzgerald. Englewood, CO: Libraries Unlimited, Inc., 2000.

Refereed Journal Articles

Gross, Melissa, and Latham, Don. “Attaining Information Literacy: An Investigation of the Relationship between Skill Level, Self Estimates of Skill, and Library Anxiety.” Library & Information Science Research, 29 (2007): 332-353.

Gross, Melissa. “Prisoners of Childhood? Child Abuse and the Development of Heroes and Monsters in Ender’s Game.” Children’s Literature in Education, 38 (2007): 115-126.

Gross, Melissa. “The Impact of Low-Level Skills on Information Seeking Behavior: Implications of Competency Theory for Research and Practice.” Reference and User Services Quarterly, 45 (2005): 54-62.

Gross, Melissa, Dresang, Eliza T., and Holt, Leslie E. “Children’s In-Library Use of Computers in an Urban Public Library.” Library & Information Science Research, 26 (2004): 311-337.

Dresang, Eliza T., Gross, Melissa, and Holt, Leslie E. “Using Outcome Measures to Assess School-Age Children’s Use of Technology in Urban Public Libraries: A Collaborative Research Process.” Library & Information Science Research, 25 (2003): 19-42.

Gross, Melissa and Saxton, Matthew L. “Integrating the Imposed Query into the Evaluation of Reference: A Dichotomous Analysis of User Ratings,” Library & Information Science Research, 24 (2002): 251-263.

Gross, Melissa and Saxton, Matthew L. \"Who Wants to Know? Imposed Queries in the Public Library.\" Public Libraries 40 (2001): 170-176.

Gross, Melissa. “Imposed Information Seeking in School Library Media Centers and Public Libraries: A Common Behavior?” Information Research 6 (2001):

http://www.shef.ac.uk/~is/publications/infres/6-2/paper100.html.

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Melissa Gross, Ph.D.

Gross, Melissa. “The Imposed Query and Information Services for Children.” Journal of Youth Services in Libraries 13 (2000): 10-17.

Gross, Melissa. \"Imposed Versus Self-Generated Questions: Implications for Reference Practice.\" Reference and User Services Quarterly 39 (1999): 53-61.

Gross, Melissa. \"Imposed Queries in the School Library Media Center: A Descriptive Study.\" Library

& Information Science Research 21 (1999): 501-521.

Gross, Melissa. \"The Giver and Shade's Children: Future Views of Child Abandonment and Murder.\"

Children’s Literature in Education 30 (1999): 103-117.

Gross, Melissa. “The Imposed Query: Implications for Library Service Evaluation.\" Reference and User

Services Quarterly 37 (1998): 290-299.

Gross, Melissa. \"What Do Young Adult Novels Say about HIV/AIDS?\" The Library Quarterly 68

(1998): 1-32.

Gross, Melissa. \"Pilot Study on the Prevalence of Imposed Queries in a School Library Media

Center.\" School Library Media Quarterly 25 (1997): 157-166.

Gross, Melissa. \"The Imposed Query.\" RQ 35 (1995): 236-243.

Gross, Melissa. \"Sex Education Books for Kids, Grades K-6.\" Journal of Youth Services in Libraries 8

(1995): 213-216.

Refereed Conference Proceedings

Gross, Melissa, and Latham, Don. “’Better than Average’: Information Literacy Skill Levels, Self-Estimates of Performance, and Library Anxiety.” In Proceedings of LOEX 2007: Uncharted Waters: Tapping the Depths of Our Community to Enhance Learning. San Diego, California, May 3-5, (2007): forthcoming.

Latham, Don, and Gross, Melissa. “What They Don’t Know CAN Hurt Them: Competency

Theory, Library Anxiety, and Student Self-Assessments of Their Information Literacy Skills.” In Proceedings of the ACRL 13th National Conference, Baltimore, MA, March 29 –April 1, (2007): 277-286.

Gross, Melissa, McClure, Charles R., and Lankes, R. David. “Assessing Quality in Digital Reference

Services: Preliminary Findings.” In Implementing Digital Reference Services: Setting Standards and Making It Real: Proceedings of the 2001 VRD Conference, NY: Neal-Schuman Publishers, 2003. Reprinted as:

Gross, Melissa, McClure, Charles R., and Lankes, R. David. “Assessing Quality in Digital Reference

Services: Preliminary Findings.” In Implementing Digital Reference Services: Setting Standards and Making It Real: Proceedings of the 2001 VRD Conference, London: Facet Publishing, 2003.

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Melissa Gross, Ph.D.

Gross, Melissa, McClure, Charles R., and Lankes, R. David. “Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference.” In Implementing Digital Reference Services: Setting Standards and Making It Real: Proceedings of the 2001 VRD Conference, NY: Neal-Schuman Publishers, 2003. Reprinted as:

Gross, Melissa, McClure, Charles R., and Lankes, R. David. “Assessing Quality in Digital Reference Services: Overview of Key Literature on Digital Reference.” In Implementing Digital Reference Services: Setting Standards and Making It Real: Proceedings of the 2001 VRD Conference, London: Facet Publishing, 2003.

Lankes, David R., McClure, Charles R., and Gross, Melissa. “Assessing Quality in Digital Reference Services.” Proceedings of the 64th Information in a Networked World: Harnessing the Flow. Annual Meeting of the American Society for Information Science and Technology, Washington, DC, November 3-8, (2001): 323-329.

Gross, Melissa. “AIDS Information in Young Adult Novels: Findings from a Content Analysis.”

Abstract in Proceedings of the Fifth Annual UCLA AIDS Institute Scientific Symposium, University of California, Los Angeles, November 13, (1996): 18.

Reports and Manuals for Funded Research Projects

Project for Standardized Assessment of Information Literacy Skills (SAILS) Gross, Melissa. Project for Standardized Assessment of Information Literacy Skills (SAILS): Evaluation

Report, September 28, 2006, for submission to the Institute for Library and Museum Services.

Assessing Quality in Digital Reference Gross, Melissa, McClure, Charles R., and Lankes, R. David. Assessing quality in digital reference services site visit reports: State Library of Florida, Bureau of Library and Network Services and Tampa-Hillsborough County Public Library System, August 30, 2001. Available at http://dlis.dos.state.fl.us/bld/Research_Office/reports.html

Gross, Melissa and Dresang, Eliza T. Project CATE: Saint Louis Public Library’s Community Leader Survey Baseline Data Report, November 2001.

Gross, Melissa and Dresang, Eliza T. Project CATE: Saint Louis Public Library’s Student Survey

Baseline Data Report, October 2001.

Gross, Melissa and Dresang, Eliza T. Project CATE: Saint Louis Public Library’s Parent Survey

Baseline Data Report, October 2001.

Gross, Melissa and Dresang, Eliza T. Project CATE: Saint Louis Public Library’s Teacher Survey

Baseline Data Report, October 2001.

Dresang, Eliza T., and Gross Melissa. Project CATE: Saint Louis Public Library Summer Focus Groups: Teachers and School Librarians, Students, Parents, Baseline Data Report, October 2001.

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Children’s Access to and Use of Technology, (Funded by IMLS) Melissa Gross, Ph.D.

Invited Articles

Dresang, Eliza T., Gross, Melissa, and Holt, Leslie E. “New Perspectives: Gender, Net--Generation Children, and Computers.\" Library Trends, 56 (2007): in press.

Lankes, R. David, Gross, Melissa, and McClure, Charles R. “Costs, Statistics, Measures, and Standards for Digital Reference Services: A Preliminary View.” Library Trends, 51 (2003): 401-413.

Gross, Melissa. “A Checklist for Improving Reference Services.” Florida Media Quarterly, 28 (2002): 26-27, 29.

Gross, Melissa. \"The Public Library: Reliable Resource and Natural Partner.\" PSAY Network 5 (1997): 10.

Gross, Melissa. \"Library Service to Pregnant Teens: How Can We Help?\" School Library Journal 43 (1997): 36-37.

Book Reviews

The Library Quarterly Baker, Lynda, and Manbeck Virginia. Consumer Health Information for Public Librarians. Lanham, MA: Scarecrow Press, 2002. 73 (2003): 86-87.

Nancy Pearl, with assistance from Martha Knappe and Chris Higashi. Now Read This: A Guide to Mainstream Fiction, 1978-1998. Englewood, Colo.: Libraries Unlimited, 1999. 71 (2001): 420.

Nichols, Mary Anne and Nichols, C. Allen, Eds. Young Adults and Public Libraries: A Handbook of Materials and Services. The Greenwood Library Management Collection. Westport, Connecticut: Greenwood Press, 1998. 69 (1999): 529-531.

Wolf, Milton T. and Martin, Murray S., Eds. Genre and Ethnic Collections: Collected Essays Part A and B.

Foundations in Library and Information Science, vol. 38. Greenwich, Connecticut: JAI Press Inc., 1996. 69 (1999): 251-252.

Sutherland, Zena. Children and Books. 9th Ed. New York: Longman, 1996. 68 (1998): 220 - 222. Reviewer of books for children and young adults and for professional reading. Sixty-five books reviewed from 1994 to 1997.

School Library Journal Public Libraries Carol K. Lee and Janet Langford. Learning About Books & Libraries: A Gold Mine of Games. Fort Atkinson, Wisconsin: Alleyside Press, 2000. 40 (2001): 61.

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Melissa Gross, Ph.D.

GRANTS

2007 OCLC/ALISE Library & Information Science Research Grant Program. “Self -Views of Information Seeking Skills: Undergraduates’ Understanding of What It Means to be Information Literate.” With Don Latham. January 1, 2007 to December 31, 2007. ($14, 757)

Florida State University, Council on Research and Creativity Planning Grant. “Attaining Information Literacy: An Investigation of the Relationship between Skill Level, Self Estimates of Skill, and Library Anxiety” with Don Latham. April 1, 2006 to March 31, 2007. ($8,480)

Institute of Museum and Library Services Research and Demonstration Grant. “Reducing the Digital Divide: An Outcome-Based Model for Evaluating School Aged Children’s Use of

Technology in an Urban Public Library (Project CATE).” With the St. Louis Public Library and Eliza T. Dresang. December 2000 to December 2002. ($219,000)

Faculty Travel Grant. Provost’s office. The Florida State University. To support travel for the

presentation of my research at Information Seeking in Context: The Third International Conference on Information Needs, Seeking and Use in Different Contexts. Göteborg, Sweden, August 16-18, 2000.Gothenberg, December 2000. ($600)

AWARDS

Outstanding Faculty Member Award 2002-2003. School of Information Studies, The Florida State University.

2001 American Association of University Women Recognition Award for Emerging Scholars. American Association of University Women (AAUW) Educational Foundation.

Distinguished Scholar Award, academic year 1997-98. UCLA Alumni Association, University of California, Los Angeles.

Department of Education HEA Title II-B Award, academic year 1996-97. Department of Library and Information Science, Graduate School of Education and Information Studies, University of California, Los Angeles.

Department of Education HEA Title II-B Award, academic year 1995-96. Department of Library and Information Science, Graduate School of Education and Information Studies, University of California, Los Angeles.

Academy of American Poets Prize, 1977. Awarded through the Department of English Literature, University of California, Los Angeles.

May Merrill Miller Award, 1977. Awarded by the Department of English Literature, University of California, Los Angeles.

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Melissa Gross, Ph.D.

FELLOWSHIPS AND HONORS

Participant. Cohort of Associate Professors Project (CAPP) sponsored by NSF. Computing

Research Association, Committee on the Status of Women in Computing Research, Washington, DC, June 10-11, 2005; Denver, CO, April 30-May 1, 2004; Fort Meyers, FL, October 20-21, 2006.

Identified by the Research Vice President Raymond Bye and The FSU Council on Research &

Creativity as one of The Florida State University’s “Up and Coming Academic Stars.” Inaugural FSU Research Recognition Dinner, April 14, 2000.

Selected to participate in the ALA invitational workshop \"Selecting the Best Materials: Training in Leadership Skills.\" This workshop took place January 13-, 2000 at ALA midwinter, San Antonio.

Sara K. and Ted Srygley lecturer. Florida State University, Tallahassee, FL. March 15, 1999. Topic: \"Self-Generated and Imposed Questions: Children's Information Seeking Behavior and School Library Media Center Use.\"

Dissertation Year Fellowship, academic year 1997-98. Graduate School of Education and Information Science, University of California, Los Angeles.

Fellow, Urban Education Studies Center, academic year 1995-96. Graduate School of Education and Information Studies, University of California, Los Angeles.

Fellow, academic year 1994-95. Department of Library and Information Science, Graduate School of Education and Information Studies, University of California, Los Angeles.

Beta Phi Mu, 1994-current. International Library and Information Science Honor Society.

PRESENTATIONS

Scholarly Presentations

Gross, Melissa, and Latham, Don “Self -Views of Information Seeking Skills: Undergraduates’ Understanding of What It Means to be Information Literate.” Community Engagement: Integrating Learning, Research, and Practice. Association of Library and Information Science Education Conference, Philadelphia, PA, January 8-11, 2008.

Gross, Melissa, Carruth, Debi, and Goldsmith, Annette. “HIV/AIDS in Young Adult Novels.” Library Research Seminar IV, London, Ontario, October 10-12, 2007

Gross, Melissa. “Information Seeking Behavior of Elementary School Students.” 2007 LRRT Forum. ALA Annual Conference, Washington, DC, June 21-27.

Gross, Melissa, Goldsmith, Annette, and Carruth, Debi. “The HIV/AIDS in Young Adult Novels Project.” Panel presentation of three papers: “HIV/AIDS in Young Adult Novels,” “HIV/AIDS: The Cover Story,” and “HIV/AIDS: Covering it Up.” Seventh Biennial

Conference on Modern Critical Approaches to Children’s Literature, Nashville, TN, March 29 – 31, 2007.

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Melissa Gross, Ph.D.

Gross, Melissa and Don Latham, Moderators, “Recruiting and Educating the Next Generation of Youth Services Faculty.” Panel presentation with Barbara Immroth, Marilyn Irwin, and Ann Weeks. Habits of Mind and Practice: Preparing Reflective Professionals. Association of Library and Information Science Education Conference, Seattle, WA, January 15-18, 2007.

Dresang, Eliza T., Gross, Melissa, and Holt, Leslie E. “An Analysis of Gender, Net-Generation

Children, and Computers in an Urban Public Library. Habits of Mind and Practice: Preparing Reflective Professionals. Association of Library and Information Science Education Conference, Seattle, WA, January 15-18, 2007.

Gross, Melissa. “Hero or Monster?: Character Transformation and Child Abuse in Ender’s Game.” Transformations. The33rd Annual International Children's Literature Association Conference, Manhattan Beach, California, June 8-10, 2006.

Gross, Melissa, and Everhart, Nancy. “Research in Youth Services Librarianship: Where are we now and where do we go from here?” From Research to Practice: The Scholarship of Teaching and Learning in LIS Education. Association of Library and Information Science Education Conference, San Antonio, Texas, January 16-19, 2006.

Gross, Melissa. “Prisoners of Childhood? Child Abuse and the Roots of Creativity, Hatred, and Violence in Ender’s Game.” The Sixth Biennial Conference on Modern Critical Approaches to Children’s Literature, Nashville on March 31-April 2, 2005.

Gross, Melissa. “The Impact of Low-Level Skills on Information Seeking Behavior: Implications of Competency Theory for Research and Practice.” Library Research Seminar III, Kansas City, Missouri, October 14-16, 2004.

Dresang, Eliza T., Gross, Melissa, and Holt, Leslie E. “New Perspectives: An Analysis of Gender, Net-Generation Children, and Computers in an Urban Public Library Compared to Results from Studies in School and Home Environments.” Library Research Seminar III, Kansas City, Missouri, October 14-16, 2004.

Dresang, Eliza T., Gross, Melissa, and Holt, Leslie E. “Myths and Realities: Kids, Technology, and Outcomes in the Public Library.” ALSC President’s Program. American Library Association Annual Conference. Orlando, Florida, June 24-30, 2004.

Holt, Leslie E., Gross, Melissa, and Dresang, Eliza T. “Dispelling the Myth: Kids and Technology in the Public Library.” Public Library Association’s National Conference. Seattle, WA, February 24-28, 2004.

Gross, Melissa. “Evaluating Children's Use of Networked Technology: Creating a Synergy Between

Research and Practice.” Declaration of Interdependence: Connecting Researchers and Practitioners. Association for Library and Information Science Education Conference, Philadelphia, PA, January 21-24, 2003.

Gross, Melissa, Dresang, Eliza T., and Holt, Leslie E. “Outcome-Based Evaluation of Children’s Use of Computers in a Public Library.” Declaration of Interdependence: Connecting Researchers and

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Melissa Gross, Ph.D.

Practitioners. Association for Library and Information Science Education Conference, Philadelphia, PA, January 21-24, 2003.

Dresang, Eliza T., Gross, Melissa, and Holt, Leslie E. “Constructing and Applying an Outcome-Based Model to assess School-Age Children’s Use of Technology in Urban Public Libraries: A Collaborative Research Process.” Library Research Roundtable Forum II: “4 Star Research.” American Library Association Annual Conference. Atlanta, GA, June 13 –19, 2002.

McClure, Charles R., and Gross, Melissa. “Assessing the Quality of Digital Reference.” 3rd Annual Virtual Reference Desk Conference, Orlando, Florida, November 11-12, 2001.

Gross, Melissa, Saxton, Matthew, Janes, Joseph, Lankes, David R., and Whitlatch, Jo Bell.

\"Expanding the Practice Realm: Setting the Research Agenda for Virtual Reference.\" Panel Presentation at the 3rd Annual Virtual Reference Desk Conference, Orlando, Florida, November 11-12, 2001.

Lankes, David, McClure, Charles R., and Gross, Melissa. \"Assessing Quality in Digital Reference Services.\" 2001 ASIST Annual Meeting, Washington, D.C., November 3-8, 2001.

Gross, Melissa, Dresang, Eliza T., and Holt, Leslie Edmonds \"Using Outcome Measures to Assess School Age Children's Use of Technology in Urban Public Libraries: A Collaborative Research Process.\" Library Research Seminar II, University of Maryland, November 2-3, 2001.

Gross, Melissa. “Why Children Come Back: The Tale of Peter Rabbit and Where the Wild Things Are.”

Conference on Modern Critical Approaches to Children’s Literature. Middle Tennessee State University, Murfreesboro, TN, April 5-7, 2001.

Gross, Melissa. “Imposed Information Seeking in School Library Media Centers and Public

Libraries: A Common Behavior?” Information Seeking in Context: The Third International Conference on Information Needs, Seeking and Use in Different Contexts. Göteborg, Sweden, August 16-18, 2000.

Gross, Melissa. “Imposed Queries in the Adult Room: Preliminary Findings from a Survey of Thirteen Public Libraries.” RUSA Research Forum. American Library Association Annual Conference. Chicago, IL. July 6 –14, 2000.

Gross, Melissa, Saxton, Matthew, and Tennant, Roy. “Measuring Your Library in the 21st Century.” The 100th Annual Conference of the California Library Association, Oakland, California. November 14 - 17, 1998.

Gross, Melissa. \"The Imposed Query in the School Library Media Center: Preliminary Findings.\" The 99th Annual Conference of the California Library Association, Pasadena, California. November 15-18, 1997.

Walter, Virginia A., Cart, Michael, and Gross, Melissa. \"Who's Behind the Closet Door? Gays, Lesbians, and Persons with AIDS in Literature for Children and Young Adults.\" Panel

Presentation at the 23rd Annual International Children's Literature Association Conference, Charlotte, North Carolina, June 6-9, 1996.

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Melissa Gross, Ph.D.

Gross, Melissa, and DiMercurio, Joe. \"The Imposed Query: Theory and Practical Implications in the School Library Environment.\" The Annual State Conference of the California School Library Association, San Diego, California. November 8-11, 1995.

Gross, Melissa. \"The Imposed Query Model.\" The Third Annual Graduate Student Research Conference. Graduate School of Education and Information Studies, University of California, Los Angeles. May 4-5, 1995.

Invited Speeches

“The Impact of Low-Level Skills on Information Seeking Behavior: Implications of Competency Theory for Research and Practice.” NELINET, April 4, 2006.

“The Reference Interview.” Introduction to Information Services, graduate level class. School of Information Studies, Florida State University, fall 2004 and spring 2006.

“The Imposed Query: Concepts, Findings, and Implications.” Spring 2003 Colloquium Series,

School of Library and Information Science, Indiana University, Bloomington, February 28, 2003.

“The Imposed Query Model: Implications for Information Service Design and Evaluation.” Fall 2001 Colloquium Series, School of Information Studies, The Florida State University, October 19, 2001.

“Making the Connection: Surviving Your First Year.” New Faculty Orientation, The Florida State University, August 21, 2001.

\"Self-Generated and Imposed Questions: Children's Information Seeking Behavior and School Library Media Center Use.\" Sara K. and Ted Srygley lecture. Florida State University, Tallahassee, FL. March 15, 1999.

“Information Books for Children: Evaluation and Selection.” Contemporary Children’s Literature, graduate level class, Department of Library and Information Science, Graduate School of

Education and Information Studies, University of California, Los Angeles, fall 1997 and winter 1999.

“Information Seeking among Children and Students.” Information Access, graduate level class, Department of Library and Information Science, Graduate School of Education and Information Studies, University of California, Los Angeles, winter 1997.

“The Information-Seeking Behavior of Children.” Information Access, graduate level class, Department of Library and Information Science, Graduate School of Education and Information Studies, University of California, Los Angeles, winter 1995.

Poster Sessions

Gross, Melissa. \"Imposed Queries in the School Library Media Center: The Evolution of a

Descriptive Study.\" Association for Library and Information Science Education Conference, New Orleans, January 6-9, 1998.

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Melissa Gross, Ph.D.

Gross, Melissa. \"What Do Young Adult Novels Say About HIV/AIDS?\" Association for Library and Information Science Education Conference, Washington, DC, February 12-14, 1997.

Gross, Melissa. \"AIDS Information in Young Adult Novels: Findings from a Content Analysis.\" The Fifth Annual UCLA AIDS Institute Scientific Symposium, Wednesday, November 13, 1996.

PUBLIC LIBRARY EXPERIENCE

1994 to 1999. Children's Librarian. Beverly Hills Public Library.

1994 to 1997. Substitute Librarian. Los Angeles Public Library.

1994 to 1997. Substitute Librarian. Glendale Public Library.

1991 to 1992. Library Assistant. San Marino Public Library.

CONSULTING

Los Angeles Public Library. Program consultant for Read to Me L.A. project. Services included

design and development of training manual, training volunteers to perform workshops with parents, and program evaluation. Read to Me L.A. teaches parents why and how to read aloud to their babies and young children. 1998 to 1999.

Santa Monica Public Library. Training consultant for the Information Navigators program. Services included development of lesson plans and exercises to train young adults in Internet access, the library's web-based catalog, and the use of various CD-ROM products. Information Navigators assist library users to access electronic resources on an as needed basis. 1998.

WORKSHOPS

“Information Literacy” With Don Latham. Chipola Community College, One-day workshop

integrating information literacy standards with the imposed query model and recent research on the information literacy skills of university freshmen. April 24, 2007.

“Introduction to Research and Statistics.” Two-week intensive class providing a survey of research methods commonly used in library and information studies. Indiana University, School of Library and Information Studies, Indianapolis. July 2005 and June 2006.

“Question Negotiation in Information Providing Organizations.” Two-week intensive class offering an in-depth look at the performance and assessment of reference services in a variety of media. Indiana University, School of Library and Information Studies, Indianapolis. July 2005 and June 2006.

“Question Negotiation in Information Providing Organizations.” Three-day workshop offering an in-depth look at the performance and assessment of reference services in a variety of media. School of Library and Information Science, Indiana University-Bloomington. July 2004.

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Melissa Gross, Ph.D.

“Kids and Technology.” With Leslie Edmonds Holt and Eliza Dresang. Full day workshop. 2002 ALSC National Institute October 17 - October 19, 2002 Hyatt Regency St. Louis

“Measuring & Assessing the Quality of Digital Reference Services.” With Charles R. McClure. Full day workshop on evaluating digital reference services. 3rd Annual VRD Conference. November 11, 2001, Orlando FL.

“Whose Question is it Anyway?” Full day training workshop on integrating the implications of the imposed query model into reference services for children. May 5, 2001. Du Page Library System, Chicago, IL.

“Read to Me LA.” Training the trainer workshops. Trained over 200 staff and volunteers to teach parents how and why to read to their young children. Los Angles Public Library. 1998 to 1999.

“More than Just Homework: Nonfiction for Children.” Friday Forum Continuing Education Series. University of California, Los Angeles. December 1998.

“Child Abandonment and Baby Switching: Persistent Themes in Children's Literature.” Presented at the Los Angeles Opera Workshop for Educators. March 1998.

“The Imposed Query Model.” Presentation to administration and staff, Beverly Hills Public Library, December 1995.

“Sensitive Topics: Books and Information about AIDS/HIV for Children.” Presented at

Information Tools for Young Scientists: An Intensive Training Institute for Children's Librarians, August 22-26, 1994. Department of Library and Information Science, Graduate School of Education and Information Studies, University of California, Los Angeles.

EDITORIAL AND REVIEW CONSULTING

Member, Editorial Advisory Board, Library Quarterly, co-editors John Bertot and Wayne Wiegand, 2003-2008.

Member, Editorial Advisory Board, Library and Information Science Research, co-editors Peter Hernon and Candy Schwartz, 2002-2007.

Member, Editorial Advisory Board, Reference and User Services Quarterly, co-editors Connie Van Fleet and Danny P. Wallace, 2000–2006.

External Reviewer. ALA Committee on Accreditation (COA) proposals to supersede the Standards

for Accreditation of Master's Programs in Library and Information Studies 1992, 2007.

Manuscript Referee. Evidence Based Library and Information Practice. Editor Denise Koufogiannakis,

2007.

Manuscript Referee. American Society for Information Science and Technology, editor Donald Kraft, 2006

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Melissa Gross, Ph.D.

Manuscript Referee. Journal of Information Science, editor Adrian Dale, 2005.

National Science Foundation review panel 2005.

Institute of Museum and Library Services review panel 2005, 2007.

Field Reviewer, Institute of Museums and Libraries 2000, 2003.

Manuscript Referee. The Canadian Journal of Information and Library Science, special issue editor, Margaret Mackey, 2004 and for special issue editor, Heidi Julian, 2007.

Manuscript Referee. Children's Literature in Education, co-editors Margaret Mackey and Geoff Fox,

1999-2006. co-editors Lawrence R. Sipe and Geoff Fox, 2007-

Manuscript Referee. Journal of Youth Services, co-editors Betty Carter and Keith Swigger. 2000.

Manuscript Referee. Library Quarterly, editor John V. Richardson. 1996–2003.

Manuscript Reviewer. Annual Review of Information Science and Technology, editor, Blaise Cronin. 2003.

Manuscript Reviewer. Journal of the American Society of Information Science, special issue editor, Marcia

Bates, 1999.

UNIVERSITY SERVICE

The Florida State University. Outside Member, Academic Honor Policy hearings, 2007-2008.

Faculty Representative to the Graduate Program Committee, College of Information, Florida State University Quality Enhancement Review, 2006.

College of Information, Florida State University. Promotion and Tenure Committee, 2004 to 2008.

College of Information, Florida State University. Faculty Development and Recognition Committee, 2004 to 2008.

College of Information, Florida State University. Faculty Personnel Committee, Youth Services 2005 to 2006.

College of Information, Florida State University. Faculty Personnel Committee, Information

Technology 2005 to 2006.

School of Information Studies, Florida State University. Chair, Faculty Personnel Committee, 2004 to 2005.

The Florida State University. Member, Graduate Studies, Dissertation Research Grant Selection

Committee. 2002 to 2008.

The Florida State University. Member, Council for Instruction. 2001 to 2010.

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Melissa Gross, Ph.D.

Volunteer Mediator. Mediation Program, Florida State University, Center for Employee Assistance. 2004 to 2006.

School of Information Studies, Florida State University. Master’s and Specialist Program Team, 2003 to 2004.

School of Information Studies, Florida State University. Administrative Services Team, 2003 to 2004.

School of Information Studies, Florida State University. Dean’s Search Committee, 2004.

School of Information Studies, Florida State University. Faculty Search Committee, 2003 to 2004.

School of Information Studies, Florida State University. Research and Development Services Team, 2000 to 2003.

School of Information Studies, Florida State University. Doctoral Program Team, 1999 to 2005 and 2006 to 2007.

The Florida State University. Committee on Faculty Research Support (COFRS) Grant Reviewer 2004 to 2005.

The Florida State University. School of Information Studies Representative, Committee on Faculty Research Support (COFRS). 2002.

Department of Library and Information Science, Graduate School of Education and Information Science, University of California, Los Angeles. Frances Clarke Sayers Lecture Advisory Committee, 1995 to 1999.

Department of Library and Information Science, Graduate School of Education and Information Science, University of California, Los Angeles. Programs and Courses Committee, academic year 1994 to 1995.

PROFESSIONAL SERVICE ACTIVITIES

American Library Association, 1991 – current. Member, Library Research Round Table Steering Committee, 2002 to 2004. Chair, Nominations Committee, LRRT, 2005. Chair, Nominations Committee, LRRT, 2004. Reviewer, juried papers. LRRT Graduate Student Forum, 2004.

15

Melissa Gross, Ph.D.

Association for Library Service to Children.

Member, 2002 Robert F. Sibert Informational Book Award Committee.

Member, ALSC Education Committee, 1999 to 2001.

Reference and User Services Association.

Member, RUSA/MOUSS Research & Statistics Committee, 2002 to 2005. .

Member, Ad Hoc Committee on Reference Service for Children, 1999 to 2000.

Association for Library and Information Science Education (ALISE), 1996 to current.

ALISE Board of Directors, Director for Membership Services, 2007 to 2010.

Ex-officio member, ALISE Budget and Finance Committee, 2007-2010.

Member, Doctoral Students to ALISE Award Committee, 2007-2010.

Member, Conference Planning Committee 2007 to 2008.

Member, Linworth/ALISE Youth Services Special Interest Group Paper Award Committee 2007-2008.

Co-Chair, Conference Planning Committee, 2006 to 2007.

Organizer, Curriculum Vita and Portfolio Review session, ALISE annual meeting, 2007. Co-Chair, Youth Services Special Interest Group, 2006 to 2007.

Established the Linworth/ALISE Youth Services Special Interest Group Paper Award with Don Latham and Nancy Everhart 2007.

Curriculum vita and portfolio reviewer. ALISE annual meeting, 2006.

Reviewer, juried papers. Boundary Crossings : LIS Education in a Global Context. 2005 Association of Library Science Educators Conference. January 11- 14, Boston, MA.

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