课题 教具 专业 Complaining of Wrong Dispatch 教学课件 商务英语 教师 课型 节次 王吉星 新授课 32节 Teaching aim 知识目标：Master some words and three language points. 教学目的 Key points 教学重点 技能目标：Structure of complaint letter Use the phrases “complain about sth.” “complain to sb. of sth.” “upon opening the boxes, we found…”“have no choice but to” Difficult point Upon opening the boxes, we found… 教学难点 Methods 教学方法 教学步骤 Revision 复习 Presentation 导入新课 Learn the letter 学习新课 See a flash, then present 教学内容 Review some words 教学方法及 时间分配 增强记忆 7分 通过flash, 激发学生兴趣3分 Heuristic method of teaching Language points: complain to sb. Of sth. complaint n. make complaint about sth. eg: 我们不得不投诉钢笔的低劣质量. We have to complain about the poor quality of the pens. We have to make complaint about the poor quality of the pens. 买方投诉卖方迟交货 教师通过引养学生分析能力 25分 1. complain v. complain about sth. 导启发，培 The buyer complain to the seller of the late delivery. 2. upon opening the boxes, we found… 一打开盒子，我们发现… 动名词opening 和upon构成短语，在句子中充当状语。 eg: 一打开箱子，我们发现里面装的是不同的商品 Upon opening the box, we found it contained different goods . 3. have no choice but to =have to 不得不 structure: 1.Inform the seller to receive wrong goods . 2.Ask the seller to dispatch the right goods at once. 3.Settlement of money. Exercise 练习 Summary 总结 Homework 作业 Endins 后记 Because of loss in weight, draft a complaint letter. 以货物短重为由，自拟一封投诉信 2分 Language points and structure .Translate three sentences 加深对重点内容的理解 5分 3分