专利名称：Customer service routing system and
method
发明人：Meredith J. Andersen申请号：US09792857申请日：20010223公开号：US06778659B2公开日：20040817
专利附图：
摘要：The present disclosure relates to a customer service routing system andmethod. The routing system is configured for receiving an incoming service inquiry from acustomer, prompting the customer to input a product serial number, receiving the serial
number input by the customer, and directing the customer inquiry to a customer servicerepresentative based upon the customer response.
申请人：HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P.
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